Refund policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. Please review the following guidelines:
- Returns are accepted within 30 days from the date of purchase.
- The item must be in its original condition and unworn.
- Customers are responsible for the cost of return shipping.
- We do not charge any restocking fees.
- Final sale items are not eligible for return or exchange.
How to Initiate a Return:
- Contact our customer service team at orders@godbehindbars.com within 30 days of receiving your order to initiate the return process.
- Provide your order number and details about the item(s) you wish to return.
- Once your return request is approved, we will provide you with instructions on how to return the item(s).
Refund Process:
- Refunds will be issued to the original form of payment within 5-10 business days after we receive the returned item(s).
- Please note that shipping charges are non-refundable.
Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the item you wish to exchange and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at orders@godbehindbars.com. We are here to assist you.
Thank you for shopping with us!